Return and Exchange Policy
Thank you for choosing our products! We are committed to providing high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we will do our best to resolve your issue. Please carefully review our return and exchange policy:
1. Return and Exchange Eligibility
- We offer a 30-day return and exchange policy from the date you receive your order.
- To be eligible for a return or exchange, items must be unused, undamaged, and in their original packaging with the original receipt or order confirmation.
- Products must be in their original condition, unopened, and undamaged when returned or exchanged.
- If you received defective, damaged, or incorrect items, you can request a return or exchange within 7 days of receiving your order.
2. Return and Exchange Process
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Contact Customer Support: Please contact our customer support team through email vootiibrand@gmail.com. Provide your order number, product details, and a description of the issue.
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Return Authorization: Our customer support team will provide you with a return authorization number and the return address. Once you receive the authorization number, please return the items within the specified time.
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Return Packaging: Please return the product with the original packaging and ensure it is securely packed to prevent damage during shipping. We recommend using a shipping method with tracking to ensure the safe return of the item.
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Refund/Exchange: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to your original payment method. Refunds typically take 5-10 business days, depending on the processing times of your bank or payment provider.
3. Non-Returnable/Exchangeable Items
The following items cannot be returned or exchanged once opened or used:
- Personalized/customized products (e.g., customized gifts, engraved items, etc.)
- Hygiene products (e.g., headphones, masks, personal care items, etc.)
- Sale/clearance items (e.g., items bought during promotions or clearance sales)
4. Shipping Costs
- Return Shipping: If the product is not defective, the customer is responsible for return shipping costs. If the item is defective or incorrect, we will cover the return shipping costs.
- Exchange Shipping: Customers are responsible for the shipping costs of exchanged items, unless the item is defective or incorrect.
5. Refund Policy
- Once your return is approved and the product meets the return conditions, a full refund will be issued to you (excluding return shipping costs).
- Refunds will be processed to the original payment method. The time it takes to process the refund may vary depending on the payment method and your bank.
6. After-Sales Support
If you have any questions or concerns regarding our return and exchange policy, please feel free to contact our customer support team. We’re here to help!